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Minnie Hamilton Health System has continually worked to meet current needs as well as anticipate future needs within our communities. As a result, many services have been successfully implemented in order to benefit patients and their families.
Some of our services prevent significant travel in order to receive the same type and level of care. These include therapies such as physical therapy, speech therapy, occupational therapy, cardiac rehab, pulmonary rehab, and behavioral health services.
Any time a service is added or improved, there are small adjustments and things that we learn about each process. Sometimes, it is experienced by patients and visitors in the form of slight delays or interruptions in our schedules.
We always appreciate the patience and information that each of you give as you help us to develop and define all of our service lines in order to offer the best health care possible. We have begun upgrading and changing portions of our clinic processes and ask for your continued input and patience as we work to build a stronger and better clinic program.
On September 1, 2015, we began a new electronic health record (EHR) to document your clinic visits and work with you to maintain your continued wellness and achieve all of your health goals. Our hospital and clinic now share one unified EHR system.
We have made a significant time and financial investment into this process so that each of you may be better served over time. During the first two weeks of September, we will be modifying schedules to add extra staffing while also expanding the visit times so that patients and staff will have an adequate opportunity to update records and enter vital information.
This may temporarily lead to slight delays or changes in scheduling or access to appointments but will quickly return to normal. There are numerous benefits to this transition. Medication lists and allergies can be more thoroughly managed, especially when following up after a visit to the emergency department or being discharged after a hospital admission.
Also, we can more accurately report on quality measures and outcomes as a part of your continued health and medical home. This system will also provide better access to health information, patient portal, unified billing statements, and work to improve the methods of communication and information sharing with patients and referral sources.
Be sure to stop at the check-out window to finalize your visit and receive a summary of your visit and scheduling of follow-ups and procedures that you may have.
Although this is a substantial commitment and massive undertaking, it is the right move at the right time to safeguard your health and improve access and services that we can offer to each of you. Our goal is to always be your agency of choice for health services done right and done locally.
We will continue to work with each of you to make the coming years healthier and more successful. Thank you for the opportunity that you give to each of us to contribute to the continued well-being of you and your families. We take this responsibility very seriously and look forward to a bright future as your partner in health.
Contact Steve Whited at 304-354-9244 ext. 1163 or via email stephen.whited@mhhcc.com | 
